Quality Orientation in the Higher Education

Abstract

The ESG 2015 quality management principles have a great influence on the quality policy of the higher education institutions in various countries in Europe. The analysis of the quality policies of Hungarian and foreign universities is crucial for determining the level of the Hungarian higher education.
We carried out a content analysis of 120 higher education institutions from four countries (Great-Britain, Germany, Austria, Hungary). Our research is based on QS World University Rankings 2018 (QS Top Universities 2018).
The content of the quality policies were compared with each other. The comparison is based on previously determined criteria and we integrated it into a uniform structure. The main aim of the research was finding best practices based on the international quality approach.
With content analysis we specified the best practices that are based on the quality management methodologies. We defined seven basic pillars that are essential for the high quality services in the higher education sector.