A kompetencia alapú teljesítményértékelés módszereinek alkalmazási lehetőségei a hazai közszolgáltatások esetében = Application of the competency-based performance assessment methodology for the Hungarian public services

Absztrakt

Performance management is a key factor of corporate success. In Central Europe in the era of communism modem management principles and practices (including human resources management) were unknown. After the change of the regime in 1990 international corporations "imported" these techniques to the post-communist economies, but they are still not widespread among the small, national enterprises and in the public sector. In my paper I present the case study of a medium-sized, state-owned Hungarian company, where a complex performance management system was established starting almost from zero. I follow the process step by step: what the attitude to performance was before the work started, how the competencies
were mapped, the system of assessment constructed, people informed, convinced and trained. The methodology and experiences obtained from the case of the 2010-11 experience of this company can serve as a good example for hundreds of small and medium enterprises still lacking performance management in Hungary and other countries of Central Europe. Unfortunately, after the successful first two years the promising experiment terminated. After the change of the CEO the PM system slowly ceased, the company settled back to its original state of low performance.